PROFILE
Dedicated and enthusiastic tour management professional with experience in creating and leading sustainable cultural heritage tours. Extremely warm and personable, with a gift for developing productive rapport with clients and colleagues at all levels. Known for creative problem solving and offering fresh solutions. Adaptive work style with capacity for working either independently or collaboratively, with a talent for streamlining existing systems and organizing new protocols. Keen ability to remain calm under stressful situations, steering any conflict toward its best resolution with professional demeanor and positive attitude. Demonstrated excellence in the role of "ambassador to the public" shaping positive perception of the tour operator, travel industry, and host region.
CURRENT POSITION Sustainable Development Manager, Preservation Tours Oversees the development of culturally, economically, and environmentally sustainable business for tour operator. Develops private tour packages to meet the specific needs of individual clients, and executes those travel arrangements on site according to plan. Administrative responsibilities include liaising with hotels, rental car companies, restaurants, certified local expert guides and tour attractions, and working closely with clients to create scenic and/or historically relevant tour itineraries to fulfill special requirements. Field responsibilities include welcoming tour members at the destination airport and ensuring all guests are accounted for before the tour begins; guiding tour members by car, mini-bus, boat, train, or plane while providing accurate and timely commentary on places of interest along the travel route; ensuring that accommodation, meals and service are satisfactory for all members of the group; managing hotel check-in/check-out and restaurant reservations, keeping passengers informed of scheduled departures and ensuring all members are on the transport before departing from each location; advising guests about bureau de change facilities, restrooms, restaurants and shops at each destination; resolving difficulties with tickets, seat allocations, or lost baggage; assisting with passport and immigration issues, and ensuring emergency medical care for any clients who become injured or ill. PROFESSIONAL GOALS
• Add Value by contributing my energy and enthusiasm, while expanding my skills through increasingly significant projects and responsibility. • Make A Difference to heritage sites, historic houses, and museums by creating and promoting tours which support their gate, retail, and concessions revenue.
• Deliver Outstanding Results by blending my museum education and tour development skills to create sustainable cultural heritage tour experiences.
EDUCATION Master of Arts, Tourism Administration: Sustainable Destination Management, 2013 The George Washington University, School of Business Certificate, International Tour Management, 2010 International Tour Guide Academy, Ottawa, Ontario Bachelor of Arts, Interdisciplinary Museum Studies, 2009 Eckerd College, St. Petersburg, Florida, Dean’s List multiple semesters, Graduated with Honors, GPA 3.75. Thesis: "Mission Profitable: A Discussion of the Museum Retail Industry, or, Where Culture Leads, Commerce Follows" COMPLETE CV AND/OR REFERENCES UPON REQUEST |
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CV Excerpt |